Return Policy

Refund Policy for The Sock Factory

At The Sock Factory, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, please review our refund policy below:


Eligibility for Refunds:

Refunds are available for defective or incorrect items.
Custom orders are non-refundable unless there is a manufacturing defect.


Return Process:

Contact our customer service within 14 days of receiving your order.
Provide proof of purchase and a description of the issue.


Inspection and Refund:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days.


Exchanges:

We offer exchanges for defective or incorrect items.


Shipping Costs:

Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.


Contact Information: 

For any questions regarding your refund, please contact our customer service team at Call or Email: 828-328-5207 or jeast@thesockfactory.com.