FREQUENTY ASKED QUESTIONS

What is your typical lead time?

Once payment is received, it generally takes around 2-4 weeks to produce your custom socks, plus an additional 2-5 business days for shipping. A more precise timeline will be provided after order approval and payment. Expedited production is available for a flat fee of $300. Here’s a quick overview:

Delivery needed 21+ days out – no additional fee
Delivery needed within 12-20 days – $300 rush fee
Delivery needed in 11 days or less – we cannot accommodate the project

Please note: Orders are only placed into the production queue once payment is received. Production timelines can vary based on current workload, and your specific timeline will be confirmed upon payment.

Do you ship internationally?

Absolutely! We’re proud to serve our international clients. Please note that international shipping, customs, VAT, and duty fees will apply based on your location.

Is design assistance included in the price?

Yes, design assistance is included at no extra cost. Our design team is here to help you through the entire process. If you already have a designer, we’re happy to provide guidance on feasibility and adjustments.

Do you offer custom packaging?

Yes, we offer custom printed packaging tailored to your brand, including colors and logos, at no additional cost. Additional packaging customizations may be available for a fee.

How many colors can be used per design?

We recommend using no more than 7 colors per design, and a maximum of 5 colors per horizontal line of stitches. Typically, designs use 3-4 colors in the main body.

Do you offer multiple sizes?

Yes, we offer sizes from Youth to Adult. However, we recommend a standard Unisex size (US Men’s 6-12, Women’s 7-13) for general orders. Minimum order quantities apply per size, starting at 100 pairs per size.

Why are your socks better than others?

We pride ourselves on premium quality, using our “1% Supply Chain” to source the finest materials and craftsmanship. Learn more here.

Can I order multiple designs for the same price?

Our pricing is based on fixed costs, so the minimum per design is 100 pairs. However, we offer discounts for ordering multiple designs.

Can I create different designs for the left and right socks?

Yes, you can create different designs for the left and right socks, with a minimum order of 200 pairs (100 pairs per design). This accounts for design and setup costs.

What sock lengths do you offer?

We offer a variety of lengths, including no-show, ankle, quarter, mini-crew, crew/mid-calf, and over-the-calf.

How do your socks differ from dye-sublimated or digitally printed socks?

Our socks are “knit in” or “woven,” meaning the design is integrated into the fabric using pre-dyed yarn. This results in superior quality compared to dye-sublimated or digitally printed socks, which use lower-quality yarn and can become uncomfortable and grainy when stretched.