Contact Us / FAQ's
The Sock Factory, 1371 13th Street SW Hickory, NC 28602
Telephone: 828-328-5207 Fax: 828-328-9587
Frequently Asked Questions:
What is the minimum order quantity (MOQ)? 180 pairs per style and per color. This can be split into two sizes, minimum of 90 pairs each size.
What is the price per pair? We can provide pricing information after reviewing your designs and determining exact content.
Does the price per pair include shipping? You have to pay shipping fees for the production order once the order ships.
What is your standard production time? Four to six weeks after the order is placed with the factory.
Do you provide physical samples? There is a $300.00 fee to receive a physical sample and you get up to two revisions to that sample.
How long does it take to receive physical samples? Typically, between 5-7 weeks.
What payment terms do you offer? Our terms for new customers are 50% payment due upon order placement and the other 50% will be billed when the order ships. After business has been established, the terms are 30 days.
Do you provide packaging? You will need to provide packaging but we can offer suppliers who are close by and familiar with sock packaging.